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    Prices

    We strive to offer competitive prices on all our products and we will be glad to make a price check if you find similar products offered at a lower price in other Canadian web shops. We cannot guarantee that we can match any price, but we will be happy to look into it.

    All prices on bikelight.ca are in Canadian dollars.

     

    Payment 

    During checkout you can choose between 2 methods of payment:

    • Credit Card
    • PayPal

    We do not accept cash payment, personal cheques, money orders or bank transfers.

     

    Pay by credit card

    Paying by credit card online is quick and easy. We use Shopify's secure payment system which makes paying with credit card easy and very safe. We accept VISA, VISA Debit, Mastercard, and American Express.

    On your credit card statement, your payment will be billed under the name "BIKELIGHT".

     

    Pay by PayPal

    If you have a PayPal account PayPal, you can complete your order using PayPal payment.

     

    Shipping

    All orders are shipped from our office in Gatineau, Quebec Canada.

    We ship within Canada, to the United States, and the rest of the world.

    Canada

    Since we strive to offer our products to every corner of Canada, we are shipping nationwide with Canada Post.

    For orders above $75 (excl. tax), shipping is FREE and for orders below $75, a $10 flat-rate shipping fee will be added.

    USA

    For orders above $100 (excl. tax), shipping is FREE and for orders below $100, a $20 flat-rate shipping fee will be added.

    Rest of the world

    A $40 flat-rate shipping fee will be added.


    Returns

    Your satisfaction with our products is a top priority for us.

    If for any reason you are not satisfied with your purchase, you may exchange or return any unused items purchased from bikelight.ca within 14 days of receiving your order by sending it back to us.

    Refunds will be issued in the original form of payment for price paid for products.

    This return may be completed by sending your items and your order form to the address below:

    RANNES

    53-4 Impasse John-Roney, Gatineau QC, J9H 0H8, Canada

     

    Credit Card & PayPal Refunds
    For refunds, we only credit the original account used to make the original purchase. Please allow up to two billing cycles for your credit to appear on your statement.

    For purchases through PayPal, if:

    • PayPal balance was used, the amount will immediately be refunded back to your PayPal account.
    • Credit card was used, the refund will immediately be sent to the credit card company for processing. Generally, this can take 1-7 days depending on the credit card company. Please allow up to two billing cycles for your credit to appear on your statement.

     

    In case you are expecting a refund because an order was canceled in due time prior to shipping or package was rejected at delivery or package was returned unopened, and the refund is late, please do the following:

    • Check your bank account again
    • Contact your credit card company as it may take up to two billing cycles for your credit to appear on your statement.
    • Contact your bank as there is often some processing time before a refund is posted

    If you’ve done all of this and you still have not received your refund yet, please contact us at info@bikelight.ca.

     

    Warranty

    All products are covered by a 1-year limited manufacturer's warranty. 

     

    To exchange a defective item:

    If you have a product which becomes defective within 1 year after delivery, please send us an email explaining what the issue is. Please do not ship the product to us without our acceptance first.

    If the issue cannot be solved via email, we will mail you a Return Authorization (RA) form for you to fill out and ship together with the defective product to us.

    The defective product must be sent to this address:

    RANNES

    53-4 Impasse John-Roney, Gatineau QC, J9H 0H8, Canada

    If we, after processing your return, conclude that your request for a replacement is valid, a replacement will be shipped to you free of charge.

    ***Please do not send your purchase back to the manufacturer***